Rules & policies

Clear conditions that care for the villa and support a safe, considered, and relaxed stay.

Registration, guests, and access
  • Entry is only for pre-registered guests; visitors are not permitted, even for a few minutes or hours.
  • The reservation holder must be present and responsible at check-in and throughout the stay. We reserve the right of admission.
  • Before arrival, send every guest's full name; for minors, include their exact age. All guests must present physical identification at the two access points.
  • Minors must remain under adult supervision at all times.
  • The driver's full name must be sent in advance, one day before arrival. Drivers may enter to drop off or collect guests and must then wait in the exterior parking area unless registered as a guest.
Housekeeping and maintenance
  • The stay includes one complimentary daily cleaning. If a guest chooses not to receive cleaning service, it may be skipped for a maximum of two consecutive days. On the third day, a complete cleaning of the property is mandatory under the house policies to ensure the facilities remain in optimal condition.
  • Request the service before arrival and coordinate the time with the concierge at check-in.
  • Pool, jacuzzi, garden, and exterior cleaning and maintenance take place daily, without exception, from 6:00 a.m. to 8:00 a.m.
  • Only the concierge may operate the water, pool, and jacuzzi pumps.
Not permitted
  • Smoking inside the property, parties, pets, and illegal substances are not permitted.
  • Hiring or allowing entry to outside providers who are neither authorized nor recommended by Alma de Mar is not permitted.
  • Loud music, noise, and activities are not permitted after midnight.
  • Burning gunpowder is not permitted inside or around the property, including on the beach.
Caring for the villa
  • Do not move furniture, decor, equipment, or televisions. Use televisions only with the remote control and do not touch their screens.
  • Do not operate the digital coffee maker; it is reserved for the concierge's Salvadoran Coffee Ritual. Use the filter coffee maker or French press for additional coffee.
  • Open glass doors only when curtains are completely raised. Before going to sleep, notify the concierge so the glass doors can be closed and the terrace furniture secured. Leaving second-level doors open overnight without asking the concierge to close them puts property and electronic equipment at risk and incurs a US$150 penalty per night.
  • Do not enter the house with sand or remove sand in any interior shower. Use only the exterior shower in the parking area at the main entrance. If sand is found in an interior shower, a US$150 pipe-cleaning fee will be charged.
  • The jacuzzi provides bubble hydromassage only; it does not offer hot water. Ask the concierge to turn it on. It runs in 20-minute cycles and must remain off for 20 minutes after each cycle before it can be used again. After the rest period, ask the concierge to restart it.
  • Tell the concierge immediately if anything is damaged or not working. Do not attempt to repair or handle it yourself.
Pool, beach, safety, and property access
  • Do not eat or drink in the pool, climb the infinity-pool edge, or use furniture or beds while wearing wet clothing.
  • Wear sandals or non-slip footwear on the property and avoid areas with a risk of slipping or falling.
  • At the beach, avoid swimming at high tide or near large rocks; swimming in the center of the beach is recommended.
  • Security cameras face the perimeter and access points; there are no cameras inside the house.
  • Before arrival, submit every guest's full first and last names exactly as shown on their identification. Guests who were not reported in advance cannot enter the property.
  • Any driver must also be reported in advance. A driver may enter only to drop off guests, without entering the property itself. A driver who enters the property is considered a paying guest.
  • If a different driver will collect a guest between 10:00 p.m. and 6:00 a.m., notify the administration one day before the pickup. New driver or guest names are not accepted during those hours; send the information in advance so entry can be coordinated with both the condominium security gate and the house.
  • If a guest will check out between 10:00 p.m. and 6:00 a.m., notify the administration one day in advance so the concierge can be ready at the stated time to receive the property and assist with check-out.
Damages, replacements, and payments
  • The reservation holder is responsible for any damage, loss, or staining during the stay.
  • Replacement charges are US$25 per towel, US$50 per sheet, and US$100 per blanket. Any other damage will be assessed and charged accordingly.
  • The US$200 security deposit is returned at check-out if there are no incidents. The card or PayPal account used for the booking may serve as additional collateral for damages, missing items, or outstanding charges.
  • Additional services must be paid in advance and cannot be cancelled once confirmed.