Cancellation & refund policy

Cancellations and refunds are not accepted within 60 days of the scheduled arrival date.

Cancellations made 61–90 days before arrival carry an 80% penalty of the total booking amount. Cancellations made 91 days or more before arrival carry a 70% penalty of the total booking amount.

The total booking amount includes reserved nights, contracted complementary services, and applicable tourist taxes.

When a refund applies, it will be processed within 30 calendar days of the formal cancellation request using the original payment method. Third-party fees — such as PayPal, bank, and payment-platform fees — plus any refund-processing costs will be deducted.

Date changes and rescheduling are not permitted. A new reservation must be made for new dates, subject to availability and current terms. Partial cancellations of a confirmed reservation, such as reducing nights or contracted services, are not permitted.

If Alma de Mar cancels a reservation, 100% of the amount paid by the client will be refunded within 15 calendar days of written notification. No additional payment obligations will apply to the client.

Each cancellation will be communicated in writing, with the applicable policy and, when relevant, proof of refund. Alma de Mar is not responsible for delays caused by the client’s financial institution; proof of transfer will be provided for follow-up.